Certificant user guide

Welcome to the NHS Leadership Academy certificate service user guide.

Introduction

Who?

Currently this service is for people who have completed the NHS Leadership Academy's Edward Jenner programme.

It is for Edward Jenner level 1 and level 2.

What?

It is a digital service provided by the NHS Leadership Academy for participants who have completed a programme to access their certificates.

You can use your certificate as proof of programme completion.

When?

This service was launched in June 2022.

Previously, certificates were issued through our NHSx system, which has since been decommissioned.

Where?

You can access the certificate service at https://certificates.leadershipacademy.nhs.uk.

Your certificates are stored as digital records. They are securely protected and only accessible by you (after logging in). You are free to download PDFs of your certificates and store and share them as you please.

Why?

To allow successful programme participants to securely and reliably access their certificates.

Digital certificates allow participants to instantly access, download, print, and share their achievements as soon as their assignment has been approved - and at any time in the future.

How?

After logging on, participants can view and, if required, download certificates as PDFs.

Go to https://certificates.leadershipacademy.nhs.uk and, if you are not already logged in you will see a login link. If you click on this you will be redirected you to our single sign-on service where you will need to enter your 10-digit Academy ID number and password.

If you don't know your Academy ID you can request a reminder; and you are able to reset your password if you have forgotten this.

Once you have logged in you will be redirected to the certificate service where you can view and download your certificates.

Frequently asked questions

1. Where does the name on my certificate come from?
   
   By default, the name on your certificate comes from your profile and consist of your first and last name.
   
   However, if you provided an alternative name when submitting your programme assignment, then this will be used instead.
2. What do I do if the name on my certificate is wrong?
   
   First of all check the name in your profile at https://profile.leadershipacademy.nhs.uk/. If that is wrong then it's likely that your certificate will be wrong too. In this case you should correct your name in your profile and contact the relevant programme team for an updated certificate.
   
   If the name in your profile is correct then it's likely that your certificate was either generated before a profile update or is based on the name you provided when uploading your assignment. In either case you will need to contact your programme team for them to correct your certificate.
   
   You can find programme team contact details at https://www.leadershipacademy.nhs.uk/contact-us/.